Refund policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return:
-
Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
-
You’ll also need the receipt or proof of purchase.
To initiate a return, contact us at hello@mytapminer.com
If your return is approved, we’ll send you a prepaid return shipping label along with instructions on how and where to send your package.
Note: Items sent back without first contacting us for return approval will not be accepted.
For any questions about returns, you can always email us at hello@mytapminer.com.
Cancellation Policy
Due to our fast and automated order processing system, you have 60 minutes from the time of purchase to cancel your order.
After this window, cancellations are generally not possible.
Damages and Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at hello@mytapminer.com so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
-
Perishable goods (e.g., food, flowers, plants)
-
Custom products (e.g., special orders, personalized items)
-
Personal care items (e.g., beauty products)
-
Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you're unsure whether your item is eligible for return, please email us before sending it back.
Exchanges
The fastest way to get what you want is to return the item you have. Once your return is accepted, you can place a new order for the item you prefer.
European Union Cooling-Off Period
If your order is being shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason — no justification required.
To qualify, your item must still be:
-
Unused and in the same condition you received it
-
With all original tags and packaging
-
Accompanied by the receipt or proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund is approved.
If approved:
-
A refund will be issued to your original payment method within 10 business days
-
Please allow additional time for your bank or credit card provider to process the refund
If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at hello@mytapminer.com